Right to Know
You have the right to know and see what data we have collected about you over the past 12 months, including:
The categories of Personal Information we have collected about you
The categories of sources from which the Personal Information is collected
Our business or commercial purpose for collecting your Personal Information
The categories of third parties with whom we have shared your Personal Information
The Personal Information we have collected specifically about you.
Right to Delete
You have the right to request that we delete the Personal Information we have collected from you (and direct our Service Providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us to do any of the following:
Complete your transaction;
Provide services to you;
Perform a contract between us and you;
Protect your security and prosecute those responsible for breaching it;
Fix our systems in the case of a bug;
Comply with a legal obligation; or
Make other internal and lawful uses of the information that are compatible with the context in which you provided it
Right to Prohibit Sales of Your Information
California law requires that we provide transparency about personal information we "sell," defined as Broadview Home Loans sharing personal information with third parties in exchange for valuable consideration.
In the preceding twelve (12) months, Broadview Home Loans has not sold your Personal information.
We will provide notice to you prior to any change to our "No Sales" policy. In addition, you may pro-actively prohibit any such future sales of your Personal Information by us, see "Exercising Your Rights" below.
Exercising Your Rights
To exercise your specific Right to Know, or your Right to Delete, please submit a verifiable consumer request to us by email to firstname.lastname@example.org or by calling us at 888-225-7985.
To exercise your Right to Prohibit the Sales of your Personal Information (including future sales) please submit a verifiable consumer request to us by email to email@example.com or by calling us at 888-225-7985
Only you, or someone legally authorized to act on your behalf, may exercise these rights related to your Personal Information. Such a request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with the specific Personal Information we have if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. We will verify your request(s) by having you provide your name, address and contact information. We will then request additional identification verification to confirm your identity and/or the identity and authority of your authorized representative.
We will not discriminate against you for exercising any of your CCPA rights described above. Unless permitted by the CCPA, we will not deny you goods or services; charge you different prices or rates for goods or services; provide you a different level or quality of goods or services; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Categories of Information We Collect
Broadview Home Loans collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information").
Specifically, we directly and/or through our website, mobile applications, or other online systems ("Systems") have collected the following categories of Personal Information from consumers within the last twelve (12) months:
Personal unique identifiers (SSN, name, drivers license, passport number)
Personal information, including contact details, financial information
Protected classification characteristics under California or federal law, such as sex or marital status
Purchase or other commercial information
Biometric information; Geo-location information, Sensory information
Internet or online information, information regarding interactions with our websites, applications, or advertisements
Employment or education-related information
Inferences from drawn from personal information collected
Personal Information does not include:
Publicly available information from government records.
De-identified, anonymized or aggregated consumer information.
Information excluded from the CCPA's scope (e.g., information covered by the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994).
Categories of Sources for Personal Information
Broadview Home Loans obtains the Personal Information from the following categories of sources:
Directly from you. For example, from your communications to us and through the forms you complete and information you provide to request our financial products.
Indirectly from you. For example, when you navigate through the Systems and such information is collected automatically. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies.
From third-party sources. For example, consumer reporting agencies to process and approve your loan application, to verify identity, and to offer you financial products and services of interest to you.
Purposes for Collection and Use of Personal Information
We may use or disclose the Personal Information we collect for one or more of the following business purposes:
To fulfill or meet the reason you provided the information.
To provide, support, personalize, and develop our Systems and related services.
To create, maintain, customize, and secure your account information and to support everyday operations including risk, legal, and compliance requirements.
To prevent transactional fraud.
To respond to your customer support requests and/or consumer complaints.
To personalize your experience using our Systems and related services to deliver content and offerings of interest to you.
To help maintain the safety, security, and integrity of our Systems, services, databases, related technology assets, and our overall business.
For testing, research, analysis, and product development, including to develop and improve our business, our Systems and related services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information.
To evaluate or conduct a transaction involving some or all of Broadview's business or assets in which such information is among the assets to be included.
Sharing Personal Information
We share your personal information with the following categories of third parties:
Parties involved in the loan application, underwriting, and financing process.
Parties who service your account.
Parties that perform services on Broadview's behalf.
Parties specifically authorized by you.
Broadview's financing partners, investors, related agents and advisors.
As required by law.